RMA

Certified Parts Warehouse RMA Policy

Fill out an online RMA form

You can also download the RMA Form for faxing.

1. All products are warranted for 30 days unless otherwise noted.
2. Non-defective returns for credit or exchange will only be accepted within 14 days of the customer receiving the product, unless otherwise noted.
3. Products sold as "No Return" need to be returned to manufacturer only. Certified will not accept or be responsible for any defect or incompatibility issues with these products. All unauthorized returned products will be refused and shipped back to the sender.
4. We do not accept returns for software. For DOA (dead on arrival) software, we will only accept exchange for the same product.
5. Restocking charges apply for non-defective product returns. Product returned for credit which is not found to be defective will be assessed a 20%, or a $25.00 minimum restocking fee. Certified will not assess a restocking fee for defective products. Certified technicians test each returned product for defects.
6. Credit will not be allowed for items shipped to us in error.
7. Restocking charges will be applied to incomplete returns. Returned products must include all accessories. Please make sure that all manuals, cables, screws, and other accessories are included in the original packaging. Incomplete returns with be assessed a 20% restocking fee.
8. Products damaged through negligence or due to poor return packaging will void the warranty and will be returned without replacement at the customer's expense.
9. Returned products must be received within 10 days from the issuance of the RMA Number.
10. Shipping charges are non-refundable.
11. Certified honors the original ship method when sending out exchange or replacement items.
12. All claims for shortage, damage or shipment errors must be made within 10 days after receipt of shipment. Our liability shall be limited to the invoice value of the materials or its replacement. If malfunction of products should occur while used in its recommended environment, Certified, at our option, will repair or replace the product at no charge, provided the product or any part thereof has not been abused, misused, neglected, replaced, repaired or modified. Certified shall make the final determination as to the existence and cause of any defect. Except as provided herein, there are no express or implied warranties of merchantability or fitness for a particular purpose. Under no circumstance will Certified be liable in any way to any purchaser for any damages, including but not limited to lost revenue, lost wages, or any other incidental or consequential damages arising out of the use of or inability to use this product. Certified reserves the right to make modifications in both hardware and software without prior notification.
    
     

For questions, please send e-mail to: info@certifiedparts.com