Quality Metrics

At Certified’s foundation is the management of its programs and their associated performance metrics. Certified’s quality metrics are monitored and analyzed throughout all test, repair, refurbishment, integration, and recertification processes. As a result, Certified’s quality metrics reflect consistent Quality Results with overall performance exceeding 99.5%.

Continuous improvement is vital to providing value to our customers, and Certified empowers its employees to be innovative and responsive to customer requirements. Certified’s key focus elements for continuous improvement are customer satisfaction, defect prevention, and process control and management. Continuous improvement provides the framework for Certified to achieve and deliver quality products and services to its customers.